Contact Us

Checking on the Status of an Order?

If you are checking on the status of an order, please note that delivery time to Canada depends on the shipping option you select at checkout. The various options we provide for deliveries to Canada are:

• Urgent (2-8 avg business days)
• Priority (5-10 avg business days)
• Economy (7-14 avg business days)
  

Please Note:

• We do not collect taxes for Canada destinations since we are shipping out of California, USA.
• While many orders (typically smaller orders) get delivered internationally without any duties or taxes being assessed, customers are responsible for any duties or tax related charges assessed by Customs in your country.
• Delivery times are not guaranteed. Actual delivery times vary by destination and could be subject to delays due to customs clearance, carrier, weather or processing delays. See our guarantee page for more info.

Once you have placed your order, you can expect an order confirmation to be emailed to you immediately, and you will receive a follow up email with tracking information once your order has shipped. Please check your spam folder if you have not received these confirmation and/or tracking emails in your inbox.

To Place an Order by Phone

To place an order by phone please call toll free: 866-512-7162 or 626-371-1021, our phone sale agents are standing by to assist you from 8am to 5pm PST

Other Needs (returns, technical support, general questions)

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You can also click on the CONTACT US button below to create a case. Please provide all relevant information so that our Customer Care agents can troubleshoot and resolve your case as efficiently as possible (please allow up to 1 business day for a response)